Your dental queries answered in our FAQs
How can I register with the practice?
To register with the practice, please call 01505 321030 and our staff will be happy to help. We’ll be taking several personal details from you, so emailing us isn’t the most efficient option.
How much will my treatment cost?
We’ll always provide you with a written estimate for your treatment at your check-up appointment and let you understand available options for you in plain language. For more information, please look at our fees page.
Why do you charge for missed appointments?
Every time a patient misses an appointment, we lose money. Like all dental practices, we protect ourselves from this by charging an appointment fee for missing or cancelling an appointment. We’ll need the charge to be paid before you can book another appointment.
Which type of payments do you accept?
We accept cash, debit and credit cards, including American Express.
What should I do if I’m unhappy with the level of service provided to me?
We do our best to provide you with the best and most professional service we can, but if our service isn’t up to your standards, please take a look at our feedback page for more information.
Freedom of Information Act
Individuals have had a right to information held by public authorities since January 2005. Dentists offering NHS care are listed as a public authority. You may view and download a copy of our Publication Scheme below.
Johnstone Dental Practice Publication Scheme
Our patient information leaflet includes much of the information that is required. You may view and download a copy of this below.
GDPR Patient Privacy Notice
New regulations in May 2018 require us to inform patients about the information we hold about them. Please click the link below to view our Patient Privacy Notice.